Systems

Service Providers

You will find details about the companies who currently supply services to your home on the following pages. You are free to change to a supplier of your choice. Ofgem encourages competitive pricing in the gas and electricity markets by offering information and resources. Website www.ofgem.co.uk.

In your apartment, you will be billed separately for:

• Heating, hot water and cooling (via energy meter in the Utility Cupboard)
• Cold Water (via meter in the Utility Cupboard)
• Electricity (via tariff meter in the Electrical Riser)

Heating and Cooling

The heating for your property is provided by centralised plant located on the roof and within the Basement Energy Centre. From this centre, heat is distributed throughout the building using a district heating network consisting of flow and return pipework. This network supplies each apartment via a device called a Water Source Heat Pump (WSHP), which is located in your utility cupboard. The WSHP performs two key functions:

• Provides the heating and cooling temperatures for your central heating/comfort cooling system
• Provides domestic hot water for taps and showers

Your home is fitted with fan coil units (FCU’s) designed to provide comfortable and efficient heating/comfort cooling throughout the living areas. The supply of the heating and cooling is via linear grilles on the bulkheads within the living areas.

Residents are billed monthly based on actual consumption via a third party company (currently Metropolitan UK). If you are renting the property please ensure that your tenants are up to date with the payments, because in line with your Lease covenants the Lessee is ultimately responsible for unpaid heating and cooling bills and all the associated recovery costs (including any legal fees). If you are in doubt please contact the Managing Agent and they will check for you.

Control Panels

The living area and bedroom(s) are controlled via a wall-mounted Heatmiser thermostat, allowing you to adjust the temperature to your preference. Once you have internet set up in the apartment, you can connect the Heatmiser box located in the utility cupboard into the router, which allows you to control the heating and cooling through the app on a smart device.

The bathroom underfloor heating is controlled via a thermostat within the utility cupboard with switched spur and the towel rails can be turned on via a switched spur within the utility cupboard. These have no temperature control.

For full instructions on how to operate the panels, please refer to the Watkins User Manual, which can be found on the Useful Documents page.

Electrical

Positive Energy is the default supplier for your apartment.

Back in February 2025, Positive Energy lost their licence to operate as a residential supplier, meaning that they charge commercial rates which are typically higher.

While St William has looked at the best way to change the supplier before you move in, it has proven to be near impossible.

With this in mind, we suggest that as soon as you complete, you should select a new electricity supplier, and make the switch to them as soon as you can.

The process of switching should be simple as providers tend to do all the hard work for you.

Your electricity supply enters your home through your electricity meter. Both this meter and the cable that is attached to it belong to the electricity company, and you should not tamper with them. Any wires that run from your meter to the rest of your home are your responsibility.

The wires from your meter lead to your consumer unit, which houses the main on/off switch for your home’s supply and a collection of miniature circuit breakers (MCBs) which protect individual circuits for wall and ceiling lights, power sockets, etc.

Troubleshooting

If a circuit trips:

• Unplug any appliances you think might have caused the trip
• Go to your consumer unit and switch the affected MCB back on
• Plug all the appliances back in one by one. When the circuit trips again, this means you’ve found the fault

If you still can’t find the fault, we suggest you call an electrician instead of repeatedly tripping the MCB, as the fault might be intermittent or inside a socket or switch. Please be aware that the MCBs are very sensitive, and even a light bulb blowing can make them trip.

You should also:

• Keep your Electrical Test Certificate safe - you will need to pass it on to the new occupants if you move
• Have your home’s original electrical installation inspected within ten years
• Only make changes to the electrical circuits in your home if you are suitably qualified, as outlined in Government legislation. Further information can be found at www.planningportal.gov.uk

Telephone

The main telephone point in your home is located in the utility cupboard and is ready for your chosen supplier to activate it. Secondary telephone points have been provided to the living room and master bedroom. If you would like the additional telephone points in your home connected too, you should let your supplier know when you first contact them. Please be aware they might charge you for this.

TV and Satellite

Your new home has television points installed from a communal aerial and is also wired ready for connection to satellite television services like SkyQ.

An internet connection will be required to use any Smart TV functions or online streaming services like Netflix or Apple TV.

If you would like to watch live television, you will need to purchase a television licence. Please note, your television licence does not automatically move with you. It is important to notify TV Licensing so they can transfer your licence to your new address. You can contact TV Licensing to purchase or transfer a licence at www.tvlicensing.co.uk.

Internet

The Internet for the apartment is connected through Fibre To The Premises (FTTP), which is the fastest commercially available broadband network. FTTP is available with Hyperoptic and BT Openreach, you can contact either company to set up the Internet. You can find out more information or set up an account with their details below.

Sprinklers

Each apartment has a series of sprinkler heads that provide sufficient water coverage in the event of a fire.

The sprinklers are triggered under intense heat, therefore only the sprinklers in the vicinity of the fire will be activated.

The sprinkler caps on the ceiling require minimal cleaning with a damp cloth but should never be removed from the ceiling.

Testing of the sprinkler system is undertaken annually by qualified engineers but you will be notified to book an appointment if access into your apartment is required.